1. Service Nature

Most services offered by UM Solution involve professional consultation, documentation preparation, or government filing services. Due to the nature of these services, refunds may be limited once work has commenced.

2. Eligibility for Refund

A refund may be considered under the following circumstances:

• Payment was made due to a technical error or duplicate transaction.
• The service cannot be provided due to legal or technical reasons.
• The request for cancellation is made before the service process has started.

3. Non-Refundable Situations

Refunds will generally not be provided if:

• Work on the service has already started.
• Documents or filings have been prepared or submitted.
• Delay occurs due to incomplete information from the client.

4. Refund Processing

If a refund request is approved, the refund will be processed within 7–10 business days using the original payment method whenever possible.

5. Cancellation Requests

Clients wishing to cancel a service must submit a cancellation request through email or the contact form available on the website.

6. Policy Updates

UM Solution reserves the right to modify this Refund Policy at any time. Updates will be reflected on the website.